Haramain Foods – Return & Refund Policy

Purpose

At Haramain Foods, customer satisfaction is important to us. We strive to provide fresh, high-quality products and ensure that every order reaches our customers in excellent condition. This policy outlines the terms and conditions regarding product returns and refunds.

Eligibility for Returns

Customers may request a return or exchange under the following conditions:

• Return requests must be made within 3 days of the delivery date.

• Products delivered through our delivery service may be eligible for return within the specified return period.

• Proof of purchase, such as an invoice, receipt, or order confirmation, may be required to process the return request.

Conditions for Return

To qualify for a return or exchange:

• The product must be in its original condition.

• The packaging must remain sealed and unopened.

• The product must not have been damaged, altered, or tampered with by the customer.

• The item should be returned with all original labels and packaging, where applicable.

Non-Returnable Items

Returns or exchanges will not be accepted in the following circumstances:

• If the product packaging has been opened by the customer.

• If the product has been used, consumed, or partially consumed.

• If the product has been damaged due to mishandling after delivery.

• If the return request is made after the specified return period.

Damaged or Incorrect Orders

If you receive a product that is damaged at the time of delivery, defective, or different from what you ordered, please contact Haramain Foods immediately with supporting evidence (such as photographs of the product and packaging). After verification, we will arrange an appropriate replacement or refund.

Delivery Charges

• Any delivery charges incurred during the original order are non-refundable.

• In approved return cases, applicable delivery charges and return shipping costs may be deducted from the refund amount.

Refund Process

• Once the returned product has been received and inspected, Haramain Foods will notify the customer regarding the approval or rejection of the refund.

• Approved refunds will be processed through the original payment method or any other mutually agreed method within a reasonable period.

Policy Amendments

Haramain Foods reserves the right to modify, update, or amend this Return & Refund Policy at any time without prior notice. The latest version of the policy will apply to all orders.

Contact Information

For any questions regarding returns, exchanges, or refunds, please contact Haramain Foods through our official communication channels.